Privacy Policy

Who we are

Look Good Feel Better Lottery (“LGFB Lottery”) is a Small Society Lottery registered with Epsom and Ewell Borough Council, Permit Number 570. It is promoted by Look Good Feel Better Trading Limited, which is wholly owned by The Cosmetic, Toiletry and Perfumery Foundation (programme name: ‘Look Good Feel Better’) a registered charity in England and Wales (1031728) and a registered company in England and Wales (02850925).


The lottery is administered by BriteVox Limited, trading as ZenterPrize (“ZenterPrize”).

Together, “We” refers to LGFB Lottery and ZenterPrize jointly.

We understand that your privacy is important to you and we are committed to safeguarding the privacy of anyone who provides personal information to us, including the collection and processing of personal data on behalf of our clients and visitors to this website.


This policy sets out how we will treat your personal information.


What is personal information?

Personal information is any information about you that enables you to be identified. it is defined by the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”) and the Data Protection Act 2018 (DPA) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.


What happens to your data when you register to play the Lottery

To play LGFB Lottery, you must register by providing the information outlined in our Lottery Rules to ensure the requirements of the Gambling Act 2005 are met.


You will be asked to provide:

  1. Your name and address, telephone number, and email address so that we can verify that you are eligible to enter a lottery, confirm your entry into a lottery and contact you if you have won a prize.
  2. Your date of birth and confirmation you are over 18 years of age.
  3. Opt-in communication preferences.

If you opt in to additional communications from Look Good Feel Better, you can read our full privacy policy here. You may opt in to additional communications from Zenterprize and can read their full privacy policy here.

You may update your communication preferences at any time by email to support@lgfblottery.co.uk.


What we may use your personal data for

We may access and use your personal data only for the purposes for which you have submitted it to us to (a) provide information to you, (b) make contact with you, (c) provide services to you, or (d) meet our legal and regulatory requirements for example, as required under the Gambling Act 2005.


We will not use your personal information for any purposes which we do not have your consent that permits us to do so. For example, we will not sell any personal data or use it for any other purpose than what has been agreed and consented to.

In some limited circumstances, we may be required to share personal information to complying with legal or regulatory obligations.


Data retention

Your personal data will be retained while you are playing a lottery. We also retain your payment history, draw entry history, win history, and any other relevant information which we may reasonably be expected to retain.

Following your last entry into the lottery and your last financial transaction, your information will be retained for a further 7 years to ensure we meet our regulatory requirements, comply with our legal obligations, maintain accurate financial and other records, and resolve disputes. For example, to allow a regulatory body to audit our financial information and processes.

Following this period, your personal data will be permanently deleted from our systems.


What are your rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

  1. The right to be informed about our collection and use of your personal data.
  2. The right to access the personal data we hold about you.
  3. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold.
  5. The right to restrict or prevent the processing of your personal data.
  6. The right to object to us using your personal data for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
  8. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
  9. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us at support@lgfblottery.co.uk.


Further information about your rights can also be obtained from the Information Commissioner’s Office (ICO) www.ico.org.uk. If you have any cause for complaint about our use of your personal information, you have the right to complain to the Information Commissioner’s Office (ICO).


How and where do we store your personal data?

We handle and store your personal data in accordance with industry best practice and use selected third parties to help deliver our services to you and to support our business. For example, a Payment Processor to take payments for your entry. All third parties we use are also bound by the general data protection legislation mentioned in this policy.

Your customer data is held on secure servers inside the European Economic Area (“EEA”), specifically the United Kingdom.

By registering on the website or sending us your personal information by other means, you are indicating your consent for your personal information to be stored on our servers within the EEA.


We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.


We will limit access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality.

Please note that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.


How can you access your personal data?

If you want to know what personal information and data we have about you, you can ask us for details of that personal data and for a copy of it. This is known as a “subject access request”.

All subject access requests should be made in writing and sent by email support@lgfblottery.co.uk or to our postal address (see Contact Us section below).


There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data, within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.


Children’s personal data

It is an offence for a person under 16 to participate in a lottery. As such, we do not maintain any child’s personal data.


Other useful information

Personal data from website users

We will acquire information about your computer and your visits to our website (information such as your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation)


We will use your information to

  • administer the website;
  • improve your browsing experience by personalising the website;
  • enable your use of the services available on the website;
  • provide third parties with statistical information about our users – but this information will not be used to identify any individual user

Please note our website may contain links to other websites, and we have no control over how your data is collected, stored, or used by other websites. We advise you to check the privacy policies of any such websites before providing any data to them.


Contact us

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details


For data protection queries: please contact us at:

  • By email: support@lgfblottery.co.uk
  • By post: Look Good Feel Better Lottery, BriteVox Limited, Britevox House, Queensway Business Park, Queensway, Telford, Shropshire, England, TF1 7UL.

Personal information if you contact us directly:

The information which you provide us with will be used to deal with the enquiries and /or complaints made to us, or to provide information to you which you have requested. We may be required to share this information with clients or suppliers of ZenterPrize if you are contacting us in relation to a product or service offering you have taken up with them via us, or if their actions have caused you to contact us.


Changes to this privacy policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. If we make changes, we will post details of the changes on our Service Notices page.

Last updated: December 19th, 2023.